Home care services in Michigan: Questions to ask

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On February 12, 2013, Posted by , In Caregivers, By ,,, , With Comments Off on Home care services in Michigan: Questions to ask

If you’re recovering from surgery or need long term care for a chronic illness — or you have a loved one facing a similar situation — you may be interested in home care services. Home care services range from skilled care provided by nurses or therapists to household support, such as cleaning, cooking and running errands.

Whether you’re planning to enlist the help of a home care services agency or hire a personal home health aide, knowing what questions to ask can help ensure that you receive quality assistance.

Qualifications

If you’re considering a home care services agency:

  • Is the agency licensed by the state? Most states — but not all — require agencies to be licensed and reviewed regularly. Reviews may be available on request through your state health department.
  • Is the agency certified by Medicare to meet federal requirements for health and safety? If not, ask why.
  • What type of employee screening is done? Can the agency provide references?

If you’re considering a home health aide:

  • What are the aide’s credentials? Make sure you’re comfortable with the aide’s training and experience.
  • Can the aide provide references? Take time to check the aide’s references thoroughly.

Quality of care

If you’re considering a home care services agency:

  • How does the agency hire and train caregivers?
  • Are the caregivers licensed and insured?
  • How closely does the agency’s supervisor evaluate the quality of home care?
  • Do the agency’s employees seem friendly and helpful? Make sure you feel comfortable with the agency’s representatives.

If you’re considering a home health aide:

  • Does the home health aide have a positive attitude?
  • Are you and your loved one comfortable with the home health aide?

Costs

If you’re considering a home care services agency:

  • How does the agency handle expenses and billing?
  • Will agency fees be covered by health insurance or Medicare?
  • What resources does the agency provide for financial assistance, if needed?

Understanding services

You might ask these questions about services:

  • Will you receive a written care plan before service begins?
  • Will you receive a list of the rights and responsibilities of all parties involved? This is sometimes known as a patient’s bill of rights.
  • Will you or your loved one be referred to dietitians, counselors, therapists or other specialists, if needed?
  • Will the agency work directly with you or your loved one, family members and health care providers?

Monitor your home care services

After you’ve found a home care services provider, monitor the situation. If you’re concerned about the care or services provided, discuss it promptly with the agency or home health aide. If necessary, involve your doctor or your loved one’s doctor as well.

Source:  http://www.mayoclinic.com

Contact Pure Home Care Services at (586) 293-2457 today!  If you live in West Bloomfield Township or the surrounding area, we can help you care for your loved ones.

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